John Hoban Cell phone: 570-242-8836
240 Tree Top Terrace
Stroudsburg, PA 18360
jnaboh@gmail.com


IT Professional with over 27 years experience. Current Comptia A+ I.T. Technician certification on January 29, 2010.
Computer hardware technician Tech support. Rollout of new equipment including Networks, Software and Hardware.
Windows XP, Windows Vista, Windows 7, Mac OS X Phone and Desk side Support of Hardware, Application Software and Operating Systems

PROFESSIONAL EXPERIENCE
November 2016 - Present
Hoban Consulting
Troubleshoot hardware, application software and operating systems. Back up solutions. End-user training.

January 2013– November 2016
Apple Inc.
At Home Advisor
AppleCare Technical Support
Trained in all aspects of Mac hardware and OS X , iOS and Account Security.
Taking calls and troubleshooting issues regarding Apple OS X, desktop and laptop computers, iOS, iPads and iPhones and Apple software. Resigned due to family medical issue.

January 2011 – November 2013
C3i, Inc.
Onsite at Sanofi-Pasteur, Swiftwater, PA campus
Title:
Service Desk Analyst
C3i took over the Pomeroy contract with Sanofi-Pasteur.
I kept my same position.

June 2010 – January 2011
Pomeroy Consulting
Onsite at Sanofi-Pasteur, Swiftwater, PA campus
Title: Support Analyst / Help Desk
Support for all Sanofi Pasture User Computers, Applications and Servers in North America and Canada.

Responsibilities:

Taking calls from over 5,000 clients. Applications supported: SAP, Windows XP/7 , Remedy, Promise, VPN, Beckman LIMS, Alteris, eRoom, Documentum, Microsoft Office, Microsoft Project, Adobe Acrobat, Adobe Acrobat Connect Pro, Outlook, RSA Tokens, Active Directory, Global Policy management, including server and client security and over 200 different software applications. Log
on to users machine with Carbon Copy. Define and prioritize, solve or refer, track, and escalate End-User problems in accordance with Service Level Agreements. Use automated tools to route, monitor, and track End-User call ticket ownership through closure.
Avaya VOIP working from home taking calls and VPNing on holidays and inclement weather.
SCCM and other remotes, Netmeeting, Carbon Copy, Teamviewer
Running a pc and laptop at work for XP and Win 7 environments

June 1995 - August 1996
Roadway Freight
Tannersville, PA
Dock foreman – Outbound operations. Supervising crew of union men, twelve men loading freight stripped from inbound trailers to outbound destinations.

April 1987 – June 1995
Hoban Consulting
Configured and resold computer solutions. Hardware repair.

October 1985 – March 1987
Compewterware
East Stroudsburg PA
Technician /Salesman
Hardware repair in house and on customer site. Software support. Inside and outside sales.

September 1983 – October 1986
ComputerLand of Allentown
Allentown, PA
Service Technician
Configured and tested new machines, delivered and installed hardware and software at end user locations and trained user.

Troubleshoot and repair hardware, software and PC/ MS-DOS problems, in shop and on-site.
Working with small, medium and large accounts such as Air Products, Bethlehem Steel and Alpo. Hardware repair in house and on customer’s site and software support. Inside and outside sales.
Trained new technicians.

May 1982 – April 1983
R.E.T.S Electronics Technical School
Broomall, PA
Technician
Worked for the school service department while attending.
Assembling test equipment used in classrooms. Printed circuit boards. And mechanical assemblies.
CHI Institute, Broomall campus, was originally established as RETS Electronic School in 1935 in
Detroit, Michigan, and relocated to Pennsylvania in 1958. In September 1989, North American Training Services, Inc. acquired RETS and established RETS Education Centers. CHI Institute purchased RETS in 1994. CHI Institute, Broomall campus also has two branch campuses: Kaplan College, Milwaukee campus in Wisconsin, and Career Centers of Texas, Fort Worth campus in Texas.

July 1979 – August 1982
Hall’s/Werner Continental Motor Freight
Philadelphia, PA
2
nd shift dock Forman for Werner division.
Planned truck loading and supervised crew.

September 1972 – July 1979
Advanced Chemical Inc.
Drove 22’ delivery truck, box, straight job.
Also blended oils and powders at plant.

Training and Certifications

Current Comptia A+ I.T. Technician certification on January 29, 2010
Computer hardware technician
HDI Support Center Analyst
Other certifications and training include, Active Directory, Dreamweaver, various hardware
manufacturer computer and printer repair training.

EDUCATION :

R.E.T.S Electronics Technical School, Broomall, PA
Electronics Engineering Technician
Training in analog and digital circuitry, machine language and BASIC programming. Theory and hands on circuit design and testing.
Graduated April 19/83

REFERENCES:
Amina Muhammed
Manager Apple Inc.
623-340-9007

Mary Guthrie
Good Shepherd’s Physical Therapy
570-595-0499

Martha Franklin V.M.D.
570-498-5574

Cheryl Boyd
Retired corporate Software Analyst
Cherylannboyd@yahoo.com